Shipping policy


 

At Devils on Horseback, every order is carefully packed by our small team. As a small business, each package is thoughtfully prepared by hand to ensure your vintage piece arrives safely.

Please allow up to 1 week for your order to be processed and shipped. While many orders ship sooner, additional processing time allows us to carefully inspect, package, and prepare each order with the attention it deserves.

If you'd like a signature requirement or additional insurance on your parcel, please contact us before placing your order.

If you need your order by a specific date, please contact us before placing your order. While we can't guarantee priority shipping, we'll always do our best to accommodate whenever possible.

Thank you for supporting slow, thoughtful shopping and a small independent business. Your patience means the world to us.

 

Lost, Stolen & Delivered Packages

Once your order has been shipped, delivery is handled by the shipping carrier. While we do everything we can to help resolve delivery issues, we cannot control delays or problems that occur while a package is in the carrier’s possession.

If your tracking information shows that your package has been delivered but you cannot find it, we recommend:

  • Checking around your property and any secure or designated delivery locations.

  • Asking neighbours, household members, or your building's management office whether they have received the package.

  • Contacting the shipping carrier as soon as possible.

  • Requesting a missing parcel search or package investigation from the carrier, where available.

If the carrier determines that your package has been lost in transit or misdelivered, please contact us as soon as possible and provide any relevant information or documentation from the carrier. We’ll review the circumstances and work with you toward an appropriate resolution.

If the carrier confirms that your package was successfully delivered to the address provided at checkout, we cannot guarantee a refund or replacement unless the carrier subsequently confirms that the package was lost or misdelivered.

 

Vintage Item Policy

All of our pieces are genuine vintage, antique or pre-owned items. Signs of age, wear and previous use are to be expected and are part of the character and charm of vintage clothing.

Every item is carefully inspected, photographed and described. Any notable flaws, damage or wear will be highlighted in the description and photographs wherever possible.

Vintage sizing can vary significantly from modern sizing, so we recommend checking the measurements provided rather than relying solely on the labelled size. Please feel free to contact us for additional measurements, photographs or information before purchasing.

Colours may vary slightly depending on photography, lighting and individual screen settings.

We take great care when packaging and dispatching every order to ensure your purchase arrives safely.

If you have any questions or concerns about your purchase, please contact us and we'll always do our best to help.

Thank you for supporting Devils on Horseback and giving beautiful vintage pieces a second life.